FREQUENTLY ASKED QUESTIONS
ACCOMMODATIONS
Q. I have a disability and need an accommodation for a test. What should I do?
A. The need for an accommodation should be indicated on the last page of the application. The City's Occupational Accommodations Specialist can assist with the test accommodations process. You may also call 608-267-1156 for more information.
APPLICATION INFORMATION
Q. After I file an application, how long will it be before I hear anything?
A. You should receive written notice of the status of your application about two weeks after the job closing date.
Q. I'm working on the application and have questions. What should I do?
A. Phone Human Resources at 608-266-4615; Fax 608-267-1115; TTY/Textnet 866-704-2340.
Q. Will I be notified even if I'm not going to be considered for the position?
A. All applicants are notified by mail of their status in the selection process.
Q. Can I apply online?
A. No. You may pick up an application in the Human Resources Department or download the required application directly from the job announcement of the position you are applying for.
Q. Can I submit my application directly to the department with the job vacancy?
A. No. All applications must be submitted to the Human Resources Department for consideration. After review, certified applicants are forwarded to the respective departments. Submission of applications to other departments will cause a delay in the receipt of your application in a timely manner and could cause your application to be considered late and not accepted.
Q. What happens after I submit my application?
A. After the posted closing date, all applications are screened to ensure that applicants meet the minimum qualifications required for the position. Applicants who do not meet the minimum requirements will not continue in the application process and will be notified in writing, typically about two weeks after the closing date. Candidates with qualifications that best meet the positions needs will be invited for appropriate testing/ interviews.
Q. If a position is not currently open, may I still apply?
A. No. The City of Madison only accepts applications for currently posted positions. Applications and/or resumes submitted for a non-posted position will not be considered.
Q. If I applied for a position previously and that position is posted again later, do I need to reapply?
A. Yes. Each job announcement requires a separate application. Due to the number of applicants only those who apply directly to a specific job announcement are considered.
APPLICATION REQUIREMENTS
Q. I want to apply for all the positions I'm eligible for. Will the City accept one application form to be submitted for two or more position vacancies?
A. No. The City does not allow one application form to be used for more than one application process. Each position vacancy requires a separate application form, signed, dated and witnessed as an original application. Applications are not kept on file.
Q. What do I need to submit with my application?
A. Each position varies. Resumes and cover letters without a complete City of Madison application are not accepted. Educational, experience, licensing, certifications and training requirements are unique to each position. Check the job announcement to find out what Supplemental Applications, Questions, and attachments are needed.
BENEFITS
Q. What type of benefits does the City of Madison offer its employees?
A. The City invests in its employees by providing a competitive benefits package including leave and other nontraditional benefits. For more information, please visit the Compensation and Benefits website.
Q. I’m looking for more information about compensation. Where can I find it?
A. The City of Madison strives to pay competitive wages. Each job announcement gives compensation information. View the current salary schedules for all classifications for more information. Employees receive increases based on tenure with the City. Please see the Benefits Handbook for Non-Represented Employees (PDF) or the respective Union contract for more details.
EMPLOYEE ASSISTANCE PROGRAM
Q. What is the Employee Assistance Program?
A. The Employee Assistance Program (EAP) is a free service that provides 24-hour professional and confidential assistance, information, support and resource referral for employees, their families and significant others. Please visit Employee Assistance Program for more information.
Q. Who may use the City of Madison Employee Assistance Program?
A. City of Madison employees, the family/partner of employees, or others of significance to City employees may use the EAP for any work, personal, or family concern. Please visit Employee Assistance Program for more information.
Q. How can I contact an Employee Assistance Program representative?
A. Please visit Employee Assistance Program for contact information.
HUMAN RESOURCES DEPARTMENT
Q. How can I contact the Human Resources Department?
A. Visit the Human Resources Department website for contact information.
MADISON METRO APPLICATIONS
Q. I’m applying for a position with Madison Metro. What driving information is needed?
A. Each job announcement tells what supplemental information and documentation is required including announcements for Madison Metro. Please explore Employment Opportunities and job announcements for necessary application material.
NEW EMPLOYEES
Q. I’m a new employee and new resident of the City. Where can I find information about events in Madison?
A. Please visit Residents and Summer for calendars of events, festivals, and entertainment in Madison.
FIRE AND POLICE DEPARTMENT APPLICATIONS
Q. How do I apply for positions with the Fire Department or Police Department?
A. Fire and Police recruitment procedures are separate from the City’s standard application process. Visit the Fire and Police Recruitment website for more information.
RESIDENCY
Q. Does the City of Madison have a residency requirement?
A. Some positions have residency requirements while others do not. Every job announcements lists any residency requirement. Visit the Residency Requirement website for information.
STUDENTS
Q. I’m a student seeking opportunities with the City of Madison. Where can I find more information?
A. The City offers various opportunities for students including internships, part-time employment, and volunteer experiences. Visit the Internships Opportunities, Employment Opportunities, and Volunteer Opportunities websites for more details.
TESTING
Q. Can I take a civil service test for the City?
A. The City doesn't have a standard civil service exam. Many of our positions require testing, but tests are job-specific and scheduled after a person files an application for an announced opening.
Q. I can't make it to my scheduled test. May I have an alternate date/time?
A. Only in the case of a documented emergency will a request to reschedule a written test be considered. A conflict of work hours does not qualify as an emergency. No alternate schedule arrangements will be made for an oral board interview or performance exam.
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