Report a Problem
Please use this service to report non-emergency issues only.
Emergencies: In an emergency, please call 911.
Water Emergencies: Please call Madison Water Utility 24/7 at (608) 266-4665.
Call (608) 255‑2345 to have a PHMDC Animal Control Officer dispatched by radio.
- Construction and detours
- Debris, obstructions, and encroachments
- Pavement management
- Proposed bike paths
- Signing and marking
- Snow and ice
- Trees, brush, and turf
- Missed pickup
- Service complaint
- Information request
- Terrace damage
Please Note: The purpose of this Report A Problem is to allow you to file a complaint on a business, when you believe pricing errors have occurred or you feel you did not receive the correct quantity of an item that you paid for.
Trash in Public Spaces or Multiple Addresses
Report items in public spaces, in a general area, or across multiple addresses.
Trash at a Single Address
Report items at a single address or property. We'll check to see if they have scheduled the item to be picked up.
- Missed pickup
- Have not received bin
- Information request
- Illegal dumping
- Missed pickup
- Information request
Call: (608) 266‑4430
Personnel are available:
- Monday – Friday: 7:30am – 11pm
- Saturday – Sunday: 9am – 11pm
After 11pm, an emergency crew will be called in to respond to your call.
- Sewer access cover
- Water valve cover
- Blocked sewer inlet
- Obstructed by trees or plantings
- Covered by snow or ice
- Paint or marks on sidewalk, street, terrace, or yard
- Sidewalk damaged or offset (trip hazard)
- Water runoff from private property onto sidewalk
- Vehicles parked on sidewalk
- Debris or waste on sidewalk
- Tree grates
- Pedestrian Crosswalk Signal Malfunction
- Excessive salt left after all ice has melted
- Other concerns
- Flashing sign
- Signs in the right-of-way
- Other concern
- Streets need plowing
- Sidewalks need clearing
- Curb ramp not cleared
- Crosswalk needs clearing
- Bus stop needs clearing
- Terrace damage
- Other concern
To report taxi comments or complaints, call (608) 266-4761, or report it online.
Report a taxi comment or complaintTraffic Signals
A Traffic Signal is the red, yellow, or green lights which control traffic at an intersection.
To report an out-of-order Traffic Signal during normal business hours (Monday – Friday: 8am – 4pm), please call Traffic Engineering at (608) 266‑4767. During all other times, call 911.
Street Lights
A Street Light is a fixture on a pole that lights the street.
To report a Street Light out during normal business hours (Monday – Friday: 8am – 5pm), please call Traffic Engineering at (608) 266‑4767 or report it online.
Report a street light outageTraffic Signs
To report a Stop or Yield sign down during normal business hours (Monday – Friday: 8am – 4pm), please call Traffic Engineering at (608) 266‑4767. During all other times, call 911. Note: This applies only to Stop and Yield signs.
To report all other signs down or missing during normal business hours (Monday – Friday: 8am – 4pm), please call Traffic Engineering at (608) 266‑4767 or report it online.
Report a street sign down or missing
- Debris or diseased trees
- Limbs elevated or on power lines
- Damaged from a storm
In case of a water main leak in the street or other emergency, please call Madison Water Utility's 24-hour operator at (608) 266‑4665.
Report a drinking water problem- Information request
- Missed pickup
- Yard waste in street (resident)
- Yard waste in street (collection crew)
- Terrace damage
- Providing information
- Comment
- Information request
- Compliment