Requesting Additional Software

Only IT authorized contacts may request software from the HelpDesk. Once the HelpDesk receives authorization, staff will either set up a time to install the software and train employees or will set up the software to be available when you next login.

Software & Description Contact
Land and Asset Management System (Accela)
Enterprise Land and Asset Management System.
Riki Sjachrani
Provides City map and date information.
Aaron Cohen
Digital Signage (Carousel)
Update or add content to the city’s digital signage.
Media Team
Outlook Web Access.
Email Lists
City's enterprise-wide email messaging system.
Web Team
Event Registration System
Event system to setup trainings, volunteer shifts or events with a sign-up feature.
Web Team
File Sharing (FTP)
Unsecured large file-sharing.
Enterprise Document Management (KnowledgeLake)
Helping departments easily manage their paper and electronic documents and forms, and document retrieval.
Web Team
Workforce Schedules and Rosters (Kronos TeleStaff)
Build workforce schedules and rosters for Police and Public Work agencies.
Riki Sjachrani
Legislative Tracking System (Legistar)
Organizes and tracks legislative files.
Web Team
Committee, Boards and Commission management (MyCommittee)
Management system for committees, boards & commissions.
Dave Faust
Appointment Scheduling (No Wait Inside)
Appointment booking for staff and resident services.
Web Team
Video Conferencing (Polycom)
Video conferencing tool.
Chris Lueder
Reporting Tools (Crystal Reports and SRRS)
Designs and generates reports from a wide range of data sources.
Riki Sjachrani
Internal document management and storage system.
Web Team
Surveys (Survey Monkey)
Online survey tool.
Web Team
Remote access to City Networks.
Free Wi-Fi locations HelpDesk