Frequently Asked Questions
Who do I talk to about a bill that hasn't been paid yet?
ACCOUNTS RECEIVABLE/PROMISSORY NOTE/UNCLAIMED PROPERTY
Who do I talk to about damages I caused to City property or to discuss a payment plan for the damages?
Who do I talk to about getting a hold off of my driver's license by the DMV?
Who should I talk to about a promissory note?
Who do I talk to about unclaimed property?
Who do I contact if I have a question about my Ambulance Bill?
BUDGET AND FINANCE
Who should I contact if I have a question about the current budget or past and future budgets?
Each City agency is assigned to one of four Finance Department budget analysts. You can call Rachel Auerbach at (608) 266-4671 to be directed to the appropriate analyst or contact Laura Larsen at (608) 267-4913 for all general budget questions.
Who do I talk to about questions about the City's Room Tax?
Who should I talk to about my rent payment?
You should first discuss rent issues with your on-site representative. If you have a billing question, you should contact Tammy Gloyd at (608) 266-4055 or Randy Whitehead at (608) 266-4026.
Who do I talk to if I lock myself out of the E-Pay system?
Who do I talk to if I have a question about a parking ticket, paid the ticket twice, or think I paid it and received another bill?
Who do I talk to about an ordered bus pass that hasn't arrived yet?
I want to pay my Madison Municipal Services bill on line but can't find my statement with my account number. Who do I contact?
PURCHASING/CITY PURCHASING CONTRACTS
Who do I talk to about doing business for the City or about City contracts?
For information on the City's bid list, visit www.onvia.com/WAPP (includes City of Eau Claire, City of Green Bay, City of Madison, Lakeshore Technical College, Northwest Wisconsin Technical College, Waukesha County Technical College).
VendorNet, Wisconsin's electronic purchasing information system
For more information, visit Purchasing Services.
Who do I talk to if I need to file a claim against the City for damages to my property?
Who is the City of Madison's liability insurance company?
Wisconsin Municipal Mutual Insurance Company
Who do I talk to if a snowplow damaged my mailbox?
Who do I talk to about Certificate of Insurance forms and requirements?
I hit a pothole on a City street. What do I do?
For more information about potholes, visit Pothole Patrol.
SPECIAL ASSESSMENT AND LOANS TO PAY FOR SPECIAL ASSESSMENTS
Who do I talk to about Special Assessments?
Who do I talk to about a wage garnishment or state/federal tax levy?
Who do I talk to if I need to do an employment verification or have a question about my pay check?