Madison residents seeking help with financial concerns due to the COVID-19 pandemic can contact a new, free hotline to be connected with a “Financial Navigator” – a person they can talk to about their financial concerns.
Financial Navigators are available at no cost to provide guidance, over the phone, to help residents access available programs and services to manage income loss and other financial concerns they may be experiencing. With one-on-one discussions, they will help to address personal financial issues, identify immediate steps to manage expenses and maximize income, and make referrals to other services such as bill paying assistance, government benefits and other programs that may come from future stimulus packages.
The $80,000 one-year grant provides operating support, training, technical assistance, and access to data infrastructure to administer the program and access up-to-date pandemic-related policy information and resources. The City has committed to operate the hotline for one year with the possibility of continuing services if the need remains. The CFE Fund’s Financial Navigators initiative is supported by Bloomberg Philanthropies, the Citi Foundation, JPMorgan Chase & Co., and the Wells Fargo Foundation.
How to Access the Hotline:
To access the Hotline, residents can visit: www.cityofmadison.com/financialhotline and fill out a short interest form, or they can call (608) 315-5151 Mondays through Fridays from 11 am - 7 pm or Saturdays, 12 pm - 5 pm to sign up. They will be contacted within 48 hours, Mondays through Fridays, by a Financial Navigator to begin their personal session. Call back hours are Mondays through Fridays 9 am – 6 pm. Hotline sessions will last about 30 minutes and address residents’ most pressing needs. Residents are invited to sign up for as many sessions as they like, but there is no guarantee they will be matched with the same Financial Navigator.
Organizations across Madison can also refer clients directly to a Financial Navigator by sharing the link or helping them fill out the interest form. Financial navigation sessions are available directly in English, Hmong, and Spanish, with ASL and other languages available through the City’s interpretation services.
Residents who have further questions about the hotline should call (608) 315-5151 or visit www.cityofmadison.com/financialhotline