Maintain Customer Focus
- Meet and exceed customer needs and expectations.
- Involve customers in order to understand their goals and visions.
- Assist our customers to realize their goals.
- Be responsible for City's information systems and technologies.
- Bring people together to develop and work toward common goals.
- Use teamwork to make quality decisions through consensus.
- Promote cooperation with other units of government, within Information Technology, and with and amongst our customers.
Continuously Improve Services and Products
- Make decisions based on careful analysis and understanding of data.
- Evaluate and improve systems and processes.
- Provide ongoing training for employees and customers.
- Stay current with mainstream technologies and techniques.
- Provide all customers with the capability to readily acquire, share, protect, disseminate, and store the information needed to successfully accomplish their missions.
Value Employee Worth
- Practice thoughtful listening and value everyone's input.
- Recognize the good work of others.
- Recognize, develop and utilize employees' strengths.
- Encourage and value the participation of each individual.
Promote an Atmosphere of Openness to New Ideas
- Communicate, Communicate, Communicate
- Promote open interchange of knowledge and opinions.
- Promote creative solutions, encourage risk-taking, and be tolerant of honest mistakes.
The Information Technology Department will continue to:
- Attract, develop and retain Information Technology staff that are able to implement the City's IT Strategic Plan.
- Acquire hardware and software that rank among the leaders in the industry, as balanced by their compatibility with the City's infrastructure, and by the resources needed for support.
- Define hardware, software and information security standards for the City of Madison.
- Stay current with the operating systems and application software that we use, as balanced by their compatibility with the City's infrastructure, and by the resources needed to stay current.
- Implement application software which meets our customers' needs, as balanced by their compatibility with the City's infrastructure, and by the resources needed for support.
- Promote enterprise-wide applications and the sharing of data between all agencies.
- Improve end-to-end application performance, reliability, availability and data integrity as balanced by the resources needed for support.
- Work with the other agencies to develop and maintain a long-term coordinated telecommunications plan to improve bandwidth and reduce costs.
- Review the IT organizational structure in order to provide support to customers in the most responsive manner.
- Place a high priority on training in order to make better use of technology and improve customer service.
- Place a high priority on securing and protecting the City's information systems. Maintain contingency planning for the City's information systems.
- Continuously improve communications with our customers in order to form business partnerships.
- Align Information Technology' goals with the City's business strategy.
- Continuously improve communications within Information Technology in order to support our mission.
- Choose new technologies that may provide solutions to our customer's needs, and share such information with our customers.
- Expand electronic government and provide new services.
- Participate in projects with other units of government that are mutually beneficial.
Note: These direction statements are equally important and in no particular order.