City of
Madison

Coronavirus (COVID-19)

Streets Division services are changing.

Curb side collection services for trash, recycling, and large item pickup continue without interruption.

Street sweeping & road repair services have not been affected, either

Below details the services that have been changed due to the COVID-19.

This page will be updated as other changes to services occur.

(last update: June 3, 2020 at 1:00pm.)

drop-off sites reopen with restrictions and modified hours

The drop-off sites at 1501 W. Badger Rd, 4602 Sycamore Ave, and 402 South Point Rd are open with new restrictions and new hours.

Residents should anticipate long lines.

The final vehicle will be let into the drop-off site 10 minutes before the closing time at minimum, depending on the volume of traffic. Others waiting in line will need to return another day.

Vehicles must be dumped and out of the site before the end of the operating hours listed below.

Only two vehicles will be allowed into the unloading area at a single time.

The hours of operations for the drop-off sites are as follows:

  • Monday 7:30am to 3:00pm
  • Tuesday 7:30am to 3:00pm
  • Wednesday 7:30am to 3:00pm
  • Thursday: 7:30am to 3:00pm
  • Friday: 7:30am to 3:00pm
  • Saturday: 9:00am to 4:00pm
  • Sunday: Closed

Customer Service Offices Closed

Streets Division walk-in customer service offices are closed.

The offices have been closed since March 17 and will remain closed until further notice.

Recycling Fee Sticker Sales

Items that require a recycling fee must have the sticker attached before they can be collected or taken to a drop-off site.

With the closure of the Streets Division customer service office, and the Madison Public Libraries, residents need to purchase the stickers in advance.

The stickers can be purchased three ways.

Option 1: Online

Go to www.madisonpay.com and use the links under the Streets & Recycling banner. Stickers will be mailed following a successful purchase. Allow at least one week for delivery.

Option 2: By Mail

Mail a check to the Streets Division with a note explaining the stickers that need to be purchased. Allow at least one week for the check to arrive at the Streets Division, and an additional week for the stickers to be mailed back.

Purchase requests can be mailed to:

City of Madison Streets Division
1501 W. Badger Rd
Madison, WI  53713

Option 3: By Phone

Contact the Streets Division office that services your home for curb side collection and provide credit card information over the phone. Stickers will be mailed following a successful purchase. Allow at least one week for delivery.

Residents who live east of South Park Street should call 608-246-4532.

Residents who live west of South Park Street should call 608-266-4681.

mulch available at 121 e. olin ave

Beginning on June 5, 2020 residents can once again get small amount of mulch for free. The process for obtaining the mulch has changed from years past.

When entering the facility, the mulch available for residents will be located to the left along the fence.

You must follow the cones and signs to form the line so not to obstruct the heavy equipment utilizing other functions of the facility.

Do not approach the booth near the scale.

Do not enter the processing area beyond the booth, either.  

The supply of mulch remains limited and is not guaranteed to be available for residents when they arrive. The pile of mulch for residents will be restocked when possible.

Visit the Wood Mulch section of the Brush Processing website for additional information.

 

Brush processing facility updates

Hand-to-hand transactions and payments remain unavailable at this time. 

Therefore, Small quantity purchases are not available at this time. And brush processing operations also remain restricted since the payment methods are still restricted.

For additional details about the brush processing center please call at 608-266-4911

 

brush collection

Collection began April 6 and it may be slower than in past years.

Collection depends on staff availability. In response to the ongoing COVID-19 pandemic, the Streets Division will adjust crew responsibilities to ensure critical operations like trash and recycling collection continue uninterrupted. Crews may need to be reassigned from brush pickup to perform crucial services, resulting in delays.

spring tree planting DELAYS

With social distancing practices in place, arborist crews are spread out, which will slow the planting of trees in the terrace.

Arborists expect to be able to plant around 900 trees this spring, which is half of the normal amount for the spring planting season.

Some residents expecting trees this spring may not receive their trees until the fall.

Additional details can be found on the Urban Forestry website.

 

Early Start for Refuse and Recycling

Items and carts placed to the curb for collection should be ready for pickup at the curb by 6:30am.

Field staff has staggered start times to facilitate social distancing.