Frequently Asked Questions
Can I make a bill payment by phone?
Yes. Call (888) 978-0781 to pay your bill by phone.
There is a $1.99 processing fee charged by our payment processing vendor for all phone payments.
- You'll need the Customer Number and Account Number from your bill.
- Payment types accepted: Credit, Debit, ACH (Checking/Savings Account)
- Payment limit: $600
- Processing fee: $1.99
How do I open an account or ask questions about my account?
You may contact our billing office at (608) 266-4641 between 7:30 a.m. and 4:00 p.m., Monday through Friday.
How does the Madison Water Utility set its rates?
Water rates are set by the state Public Service Commission through rate cases in which the utility requests pricing to cover its costs of providing the service.
What is the average amount of water people us in Madison?
Per-capita water use for customers living in single-family homes has dropped to the lowest level in at least the last 20 years. Residential customers used 53 gallons per-person per day in 2018. Back in 1988, that number was 80 gallons per person.
The drop in per-capita water use means the City of Madison has hit its water conservation and sustainability goal set in 2006 that called for a 20% reduction in per-capita residential water use by 2020, based on a five-year rolling average.