Metro
Redesign Schedule Information
Posted: April 13, 2023
Schedule information for redesigned routes that go into effect on Sunday, June 11 are now available.
Complete Information
Child Care Resources for Metro Employees
Posted: December 5, 2022
The Metro Equity Team acknowledges that finding child care is a potential barrier for employment, particularly for operator and mechanic positions with non-standard, or varying work hours. To assist, the team has put together a list of child care resources and programs that are available to City staff.
Complete Information
Compliment from a Rider
Posted: September 2, 2022
Phil wanted to share a compliment we received from a thankful UW rider. Keep up the good work!
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Hello!I am a newer Madison resident & graduate student/faculty at UW. I do not so much have a question as a comment (a very positive one!). I have already in my short time here taken the Madison Metro Busses frequently as I live on the other end of the isthmus from campus. This evening, I rode a 2 bus toward home from Johnson & Park to Sherman & Sherman, getting off around 5:40pm. I have ridden many busses in many cities, including a few here in Madison so far. I always thank the drivers because I think they have a tough job. But tonight I even asked my driver’s name so that I could write this email.
I got on the bus and he greeted me with a “hello” that wasn’t monotonous, but had energy that caught my attention. Throughout the ride, he announced stops, announced doors closing since it was quite crowded back there at the beginning, and said things like “For those of you just joining us, we will not make it to the North Transfer Point on time due to the construction around…. We will make it there, but we are about X minutes late. I apologize for the inconvenience and thank you for choosing Metro Bus.” He made this announcement a couple times. It sounds so normal typing it but I can’t convey to you the lovely energy, calming voice, and smiles from this driver- all of which spread to many riders as I heard others behind me talking about how great and nice he is as well. When I told him he sounded like a flight attendant from that one announcement, he laughed and said he’d gotten that before.
Part of why I always make a point to thank my bus drivers is because they have what can easily become a monotonous, thankless, and sometimes frustrating (re: construction and traffic like today!) job. I always hope that my “thank you” gets through and takes just a tiny bit of that load off of them for the day. But it also goes the other way. I’ve seen riders on busses fall asleep from the exhaustion of their days, frantically scribble out notes or type emails, or just overall seem really stressed or annoyed with the day. I think this driver gave back a lot of that energy I try to pass to drivers today. He made so many people smile at the end of a Wednesday during rush hour. It was just really great.Thanks for all you do- the bus system here is really great!
Safety Vests on Buses
Posted: June 24, 2022
After hearing driver feedback, safety vests are now deployed on all buses and will be stored in the driver compartment. Please do your best to keep them clean and in good shape.
The vests can be used any time you feel necessary, from crossing the street at night to emergency situations. If you do use it throughout your shift, remember to return it to the driver compartment before ending your shift. These are not personal vests unless told otherwise. We ordered a generic size, so the vest may be a little big or too tight - that is generally okay. However, if it absolutely doesn’t fit you, please see Justin Maki for a new vest.