Lost & Found

Please call or email as soon as possible to report a lost item on the bus. All items are collected from buses at the end of the service day and are not available for pick-up until the next business day after 8:30 am. Before visiting the lost and found office in-person, please verify with Metro staff that your item has been found.

Lost & Found Office

(608) 266-4904

mymetrobus@cityofmadison.com

1245 E. Washington Ave. Suite 201
Madison, WI 53703
Get Directions

Monday – Friday, 7:30 am – 4:30 pm

Report Lost Item

When reporting a lost item, please include:

• Your name and a contact phone number
• A description of the item - be specific!
• The date, route, direction and approximate time you lost the item
• Where you were sitting on the bus

All items are kept for two (2) weeks before disposal or donation. 

... and don't forget your bike!

Lost bikes left on Metro bike racks are stored at the Metro Administration Office for two weeks. Unclaimed bikes are donated to Free Wheel Bikes.

Please Note

• Metro Transit does not assume responsibility for items left on the bus.
• Customer Service agents are unable to contact drivers regarding lost items during the course of the day.
• Metro Transit cannot disrupt, stop or alter service to investigate lost items.