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Reduced Service Today!
Buses follow Saturday schedules for the holiday.
Monona Paratransit Information
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Service for those unable to use Metro's fixed-route service
Starting Monday, March 3, Metro's Route 38 will extend into Monona.
For those unable to travel to Metro stops or board its Route 38 vehicles, paratransit service is available.
What is Paratransit?
It’s a shared ride service that Metro provides to individuals that can’t use Metro’s accessible fixed-route service.
Rides are booked individually and will pick you up at your home and take you directly to your specific destination.
Does Paratransit Go Anywhere?
The paratransit service area, hours, and days of service closely match fixed-route schedules. Generally speaking, you’ll be able to ride throughout Monona as well as to and from Madison.
Click on the service map to see if your origin and destination locations are eligible. Otherwise, call (608) 266-4466 for more information.
How Do Sign Up?
To start, you need to fill out an application.
Applications are also available at the senior center or by calling (608) 266-4466 to receive one by mail.
Once you’ve filled it out, mail it to: Metro Transit, Attn: Paratransit Eligibility, 1245 E. Washington Ave. Suite 201, Madison, WI 53703.
Attend an in-person assessment
Once we receive your application, you’ll be invited to Metro’s administration office to meet with staff to discuss the reasons you might not be able to use fixed-route service and learn more about paratransit.
Metro will send you a FREE paratransit ride to pick you up and take you home from the in-person assessment. This free ride will allow you to test out the service and help you ask questions when you meet with staff.
I live in Monona and want to ride right away on March 3, what do I do?
Fill out an application right away! In-person assessments can be scheduled any time before March 3.
What if I can’t get my in-person assessment scheduled before March 3?
If you’ve returned an application before the end of February, Metro will grant you temporary eligibility until an in-person assessment can be scheduled.
How Do You Ride?
When you’ve completed your application, attended an in-person assessment, and been officially certified for our service, call (608) 266-4466 to set up a ride reservation.
Ride reservations can be booked up to seven days in advance. Next-day ride requests must be placed no later than 4:30 pm the day before you wish to ride.
Unfortunately, Metro cannot accommodate same-day requests.
What is the fare?
It costs $3.25 for each trip. You can either use cash or a single paratransit ticket.
Tickets can be purchased at Metro’s main office or through the mail using an online or printed order form.
Paratransit tickets are sold in booklets of six for $19.50 a book. A single ticket is valid for one ride. Tickets and cash fare are collected by the driver at the start of the trip.
Please Note: Metro’s Fast Fare system is not yet available on paratransit.
I still have questions? What should I do?
Contact Metro’s customer service center at (608) 266-4466 or mymetrobus@cityofmadison.com.
Print Paratransit Information
Fill out an application, set up an in-person assessment, and buy tickets through the mail.
