Results Madison
Results Madison is a strategic framework intended to align city services with the outcomes that matter most to Madison residents. Through this initiative, city operations and agency data will be more transparent and accessible to policy makers and the public.
How do we get to outcomes?
- Define a vision for success, using Imagine Madison's Elements of a Great City as a roadmap.
- Use data to inform decision-making by identifying agency-level service indicators that tell us what we're doing and how well we're doing it.
- Support City staff to adapt to changes in how we work and serve residents.
Components of Results Madison
Strategic Budgeting
Strategically allocate funding to services that advance City priorities (e.g. equity, sustainability) and strategic plans (e.g. Imagine Madison)
- Re-engage agencies on proposed Munis Service structure
- Rebuild Chart of Accounts with new Services to better budget for priorities
- Use agency indicators to form budget decisions; develop budget based on goals/priorities
Agency Data Engagement
Use data to understand current state of City services; support agencies in effectively using data.
- Update dataset & systems inventories for all agencies
- Develop agency-level Service Indicators (including equity indicators); agencies will complete engagement on a rolling basis
- Develop tools/trainings/other supports for data use
Change Management
Lead organization-wide efforts to adapt to new ways of working and support continuous improvement.
- Coordinate and create awareness of city-wide initiatives
- Build on TeamCity change leadership and ADKAR model (awareness, desire, knowledge, ability, and reinforcement)
- Support skill development, training, and work planning
News and Resources
Town Hall
- The first Results Madison town hall was January 30, 2024.
- Slide Deck
- Meeting Recording (requires City login).
Agency Data Engagement Status
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| 10 Agencies have Completed | 10 Agencies are in Phase 3 | 9 Agencies in 2025 Cohort |
Building Inspection Common Council Office Community Development Authority Economic Development Division Human Resources Information Technology Library PCED Office of the Director Planning Streets | Assessor Community Development Division Employee Assistance Program Engineering - Landfill Engineering - Sanitary Sewer Finance Fire Mayor's Office Public Health Traffic Engineering | Civil Rights Clerk Engineering - Facilities Engineering - Stormwater Engineering - Transportation Metro Transit Monona Terrace Parks Police |
Resources
- SharePoint - Internal resources for the agency data engagement.