Service and Support Animals in Public Places
Upcoming Dates
Course Description
Did you know that Wisconsin provides greater protections for people who use service animals than the Americans with Disabilities Act? Do you know the difference between a service animal and an emotional support animal? In this session you will learn how to treat people who use service and support animals with dignity and respect while complying with the law. We will explore how to navigate real-world challenges like addressing service animal fraud and best practices for serving people with conflicting access needs.
This training is recommended for anyone who interacts with the public.
Presented by: Rebecca Hoyt
If you need an accommodation, interpretation, or translation services, please contact RHoyt@cityofmadison.com.
Learning Objectives
- Understand relevant laws and city ordnances
- Learn how to identify service and support animals
- Gain skills to provide people with disabilities excellent customer service
- Work through real world challenges
Course Materials:
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