Plain Language and Effective Communication
Upcoming Dates
Course Description
Are you reaching your audience? Are you getting your message across? Does the language you use reflect your commitment to inclusion?
How you communicate and the language you use can serve to build positive and lasting relationships, help people understand your message, and help people make informed decisions. In this session, you will learn tools to increase understanding and engagement as well as to disrupt power dynamics in language. Learn how language can foster inclusion and how to navigate communication challenges. We will also review the ADA’s effective communication requirements for public entities.
This session is ideal for anyone who interacts with the public in either one-on-one conversations, text, meetings, or events.
City Partners: We invite any Alders or Commissioners who wish to attend to use the "City Partners Registration" button to sign up for this course.
Presented by: Rebecca Hoyt
If you need an accommodation, interpretation, or translation services, please contact RHoyt@cityofmadison.com.
Learning Objectives
- Learn tips and tools for writing and presenting in plain language.
- Gain a greater understanding of inclusive language to foster better relationships with the diverse communities you serve.
- Understand ADA requirements public entities must follow to ensure accessible communication.