File a Complaint

To file a complaint with our office, please fill out a complaint form.

Send your completed form to:

• Email:
  oim@cityofmadison.com
• Mail or In Person:
  City-County Building
  210 Martin Luther King Jr Blvd, Room 501
  Madison, WI 53703

Please provide as much information as possible when completing this form. If you do not want to share your identity, we will still process your form. However, we may need to contact you to conduct a full investigation.

Alternate Formats

English

• Complaint form - English, fillable PDF
• Complaint form - English, print PDF
• Complaint form - English, Word document

Spanish

• Complaint form - Spanish, fillable PDF
• Complaint form - Spanish, print PDF
• Complaint form - Spanish, Word document

Hmong

• Complaint form - Hmong, fillable PDF
• Complaint form - Hmong, printable PDF
• Complaint form - Hmong, Word document

After you file a complaint, we will contact you to schedule a time to meet with the Independent Monitor.

At this meeting, we'll discuss your complaint form and any additional information we need to conduct an investigation.

You do not need to attend this meeting alone. You may bring anyone you wish with you for support.

We will contact you to let you know if we are opening a full investigation on your complaint.

Our staff will schedule regular check-ins with you during the investigation.

If you are comfortable doing so, we can arrange a mediation meeting with the Police Department.

You would not need to attend the mediation alone. The Independent Monitor and your own legal counsel may attend with you.

After we complete the investigation, we will invite you to another meeting with the Independent Monitor.

At this meeting, the Independent Monitor will detail their Final Report on your complaint. The purpose of this meeting is to ensure you are satisfied with the scope of the investigation.

If needed, Steps 3 and 4 will be repeated after this step.

Once the Final Report is completed, it will be presented to the Police Civilian Oversight Board. You will be invited to meet with the Board in closed session to discuss the report privately with the Board and your feedback for the Office of the Independent Monitor.