1. Resources for the Madison Community

    Madison stands with the families of Abundant Life community. This page is dedicated to connecting victims and the broader community to resources and accurate information about the tragic events that happened on December 16.

Customer Bill of Rights

Madison Water Utility Mission:

We are entrusted by the people of Madison to supply high quality water for consumption and fire protection, at a reasonable cost, while conserving and protecting our ground water resources for present and future generations.

In fulfillment of this mission, Madison Water Utility pledges to provide a service that its customers will find to be of great value, and that interactions with the utility staff will be helpful and positive.

As a customer of MWU, you have the right to:

  • Clean, safe water free from objectionable taste, odor, and color.
  • Water pressure that is neither too low nor too high.
  • Be secure in the knowledge that sufficient water will always be available to fight any fire in your neighborhood.
  • Ready access to information regarding water quality and testing, billing and metering, project news, water conservation and efficiency, and other items of interest in an easy-to-understand format.
  • A fair and efficient process to resolve complaints and disputes.
  • Courteous and respectful treatment at all times by MWU staff.

More information:
Brochure from the Public Service Commission of Wisconsin regarding your rights as a residential utility customer.

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