Billing & Rates

What's on your monthly bill

Your Madison Municipal Services Bill includes charges for:

View current rates & fees

Pay Your Bill

COVID-19 - IMPORTANT INFORMATION FOR CUSTOMERS:

Our Billing Office has reopened for in-person payments of your Madison Municipal Services Bill as of July 6, 2021. Outside drop-boxes, mail, online or phone payment options are also still available.

Madison Water Utility began charging late fees again starting with the Nov. 6, 2020 bill. Our customer service staff is here to help if you have any questions: waterbilling@madisonwater.org, phone: (608) 266-4641. Madison Water Utility never disconnects customers for late payments, and we do not turn over customer information to credit bureaus.

  • One-time Online Payment ($1.99 fee)

    • Credit, Debit, Checking/Savings Account
    • Payment limmit: $600.00

  • My Bill Pay Online (FREE)

    • Checking/Savings account payments only.
    • Choose electronic or paper bills.

  • Pay by Phone ($1.99 fee)

    • Call (888) 978-0781 to pay your bill by phone.
    • Credit, Debit, Checking/Savings Account
    • Payment limit: $600.00

  • Mail

    Make check payable to City Treasurer. Mail the check and the bill stub to:
    City Treasurer
    P.O. Box 2997
    Madison, Wisconsin 53701-2997

  • In Person

    We accept cash, check, money orders, debit or credit (MasterCard, Visa, or Discover).

    Madison Water Utility
    119 E. Olin Ave.
    Madison, WI 53713
    Monday – Friday, 7:30 am – 4:00 pm
    After hours drop box, checks only

    City of Madison Treasurer's Office
    210 Martin Luther King Jr. Blvd., Room 107
    Madison, WI 53073
    Monday – Friday, 8:00 am – 4:30 pm

Billing & Rates

Billing and Payments Customer Service

Madison Water Utility
119 East Olin Ave.
Madison, WI 53713