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Madison Water Utility

Water Utility

Joseph Grande, Interim General Manager

  • Founded in 1882

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  1. City of Madison
  2. Water Utility
  3. Billing & Rates

Billing & Rates

What's on your monthly bill

Your Madison Municipal Services Bill includes charges for:

  • Water (Madison Water Utility)
  • Sewer (City of Madison Engineering)
  • Stormwater (City of Madison Engineering)
  • Urban Forestry (Madison Streets Division)
  • Landfill (City of Madison Engineering)

View current rates & fees

Pay Your Bill

COVID-19 - IMPORTANT INFORMATION FOR CUSTOMERS:

In-person payments are suspended until further notice. Please use outside drop-boxes, mail, online or phone payment options.

Madison Water Utility began charging late fees again starting with the Nov. 6, 2020 bill. Our customer service staff is here to help if you have any questions: waterbilling@madisonwater.org, phone: (608) 266-4641. Madison Water Utility never disconnects customers for late payments, and we do not turn over customer information to credit bureaus.

  • One-time Online Payment ($1.99 fee)

    • Credit, Debit, Checking/Savings Account
    • Payment limit: $600.00
  • My Bill Pay Online (FREE)

    • Checking/Savings account payments only
    • Choose electronic or paper bills
  • Pay by Phone ($1.99 fee)

    • Call (888) 978-0781 to pay your bill by phone.
    • Credit, Debit, Checking/Savings Account
    • Payment limit: $600.00
  • Mail

    Make check payable to City Treasurer. Mail the check and the bill stub to:

    City Treasurer
    P.O. Box 2997
    Madison, Wisconsin 53701-2997

  • In Person

    We accept cash, check, money orders, debit or credit (MasterCard, Visa, or Discover).


    Madison Water Utility
    119 E. Olin Ave.
    Madison, WI 53713
    Monday – Friday, 7:30 am – 4:00 pm
    After hours drop box, checks only


    City of Madison Treasurer's Office
    210 Martin Luther King Jr. Blvd., Room 107
    Madison, WI 53073
    Monday – Friday, 8:00 am – 4:30 pm

Billing & Rates

  • View Your Water Use
  • Start or Stop Service
  • Electronic Billing
  • Automatic Bill Pay/ ACH
  • One-time Courtesy Leak Adjustment
  • Water Meter
    • Standard Water Meter Opt-Out
    • Old Meter Unit
    • Radio Frequency (RF)
  • Home Water Conservation Program
  • Frequently Asked Questions
  • Madison Water Utility COVID-19 Response
  • Is There a Leak?
  • View Current Rates & Fees
  • Customer Privacy / Consent to Disclose Customer Data

Billing and Payments Customer Service

Madison Water Utility
119 East Olin Ave
Madison, WI 53713

  • Our offices are currently closed to the public. Staff Hours: Monday - Friday: 7:30am - 4:00pm
  • Phone: (608) 266-4641
  • Email: waterbilling@madisonwater.org
  • After-hours payment box: 119 E Olin Avenue
  • Inquiries relating to stormwater/sewer charges: Call City Engineering at (608) 266-4751
  • eNews: Sign up for Madison Water Utility news & alerts

Water Utility

Water Utility Administrative Office
119 East Olin Avenue
Madison, WI 53713
  • Report Main Break/Emergency: (608) 266-4661
  • Report Emergency After Hours: (608) 266-4665
  • Office: (608) 266-4651
  • Fax: (608) 266-4426
  • Office Hours: 7:30am - 4:00pm, M-F
  • Drinking Water Concerns/Questions
  • Email Us
  • WI Relay Service

Customer Care

  • Pay your bill
  • Start or stop service
  • View water use
  • Set up usage alert
  • Apply for toilet rebate

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Stay Informed

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