There are five components of Performance Excellence in the City of Madison:
- The Vision statement lays out the desired future of the City.
- The Mission statement describes how the City will advance toward our Vision.
- Our core Values are used in decision-making.
- Our Service Promise is a commitment we make to residents and employees of the City of Madison.
- Our Strategic Priorities (“Elements”), or overarching goals, connect everyday work of all employees to the Vision, Mission, Values, and Service Promise.
Vision
Our Madison – Inclusive, Innovative, & Thriving
Mission
Our Mission is to provide the highest quality service for the common good of our residents and visitors.
Values
- Equity - We are committed to fairness, justice, and equal outcomes for all.
- Civic Engagement - We believe in transparency, openness, and inclusivity. We will protect freedom of expression and engagement.
- Well-Being - We are committed to creating a community where all can thrive and feel safe.
- Shared Prosperity - We are dedicated to creating a community where all are able to achieve economic success and social mobility.
- Stewardship - We will care for our natural, economic, fiscal, and social resources.
Our Service Promise
I have the highest expectations for myself and my fellow employees. Every day, I will:
- Serve coworkers and members of the public in a kind and friendly manner.
- Listen actively and communicate clearly.
- Involve those who are impacted before making decisions.
- Collaborate with others to learn, improve, and solve problems.
- Treat everyone as they would like to be treated.
Elements of a Great City
- Culture & Character
- Economy & Opportunity
- Effective Government
- Green & Resilient
- Health & Safety
- Land Use & Transportation
- Neighborhoods & Housing
You've probably seen our Vision, Mission, Values, and Service Promise poster around City Facilities.