Online Courses

To make training content available to as many employees as possible, we are offering on-demand courses when possible. Below are our current online courses. We strive to add more!

Hope, Optimism, and Connection: Resilient Pathways through Crisis

Join psychologists Jan Stanley and Gloria Park in learning about Hope, Optimism, and Connection. In this course, you'll learn about hope theory, how to use hope to be more resilient, how to identify strategies to be optimistic in challenging times, and how to cultivate high-quality connections and relationships. Navigate to chapters by clicking the circle with lines icon in the lower left (and return to video by clicking the icon again); (1 hour, 28 minutes)

I Feel Safe Series with Tim Mousseau

Session 1: I Feel Safe: Creating Healthy Cultures Where People Thrive
- Creating safe environments doesn't happen by chance. It requires intentional organizational efforts and investing in our people's voices to drive inclusive change. Presenter Tim Mousseau leads you through the Feel Safe framework to empower you to reimagine a people-centered workplace. See additional course information here. (1 hour, 26 minutes)
Session 2: Because We Matter: Advocating for Each Other to Build Healthy & High-Performing Teams
- With safety needs in mind, this session encourages folks to enhance work relationships and advocate for themselves and others confidently. See additional course information here. (1 hour, 27 minutes)
Session 3: Alone In A Crowded Office: How Leaders Can Overcome Harmful Behaviors That Foster Isolation - Course scheduled for February 22, 2023. Register here.

Individual Development Plan (IDP)

If you're looking for a structured process to create and communicate an action plan, look no further! This min-course introduces a guide to help you develop your IDP. You'll learn how to use this plan to communicate with others to achieve personal and professional goals. (2.5 minutes)

Resource: Individual Development Plan Getting Started Guide

Passive-Aggressive Behavior: Sources and Solutions

Do you interact with people who exhibit passive-aggressive behavior? View this video to learn about why people behave this way and gain strategies and tips about how you can deal with them. While the training was developed for Library staff, it is applicable to anyone. (1 hour)

Resource: Passive-Aggressive Behavior: Sources and Solutions slides

Public Records for Records Custodians

This training will teach you how to effectively carry out your responsibilities as a records custodian. You will learn how to communicate with requesters and fulfill requests, as well as how to ensure compliance with public records laws and retention policies.
Course Materials:

Course Videos:

Public Records for Records Custodians - Part 1 (8 minutes)
Public Records for Records Custodians - Part 2 (25 minutes)

Note: Live sessions will be held annually in September as well. Find out about upcoming sessions.

Trauma-Informed Customer Service

Trauma-Informed Customer Service is offered by the Employee Assistance Program (EAP). This course will equip you with techniques to better handle challenging customers. (45 minutes)

Please read through the following materials before viewing the recording:

Note: This course is offered in a live-virtual format as well. Find out about upcoming sessions.

If you have questions about these online courses or have requests for new online courses, reach out to organizationaldevelopment@cityofmadison.com.

Are you a Learning Partner who would like to record your course? Contact organizationaldevelopment@cityofmadison.com for details.

Human Resources