Group of Black people walking in a parade. Two people are holding a banner for the Madison, Wisconsin African Women's Association.
Civil Rights

Civil Rights — Office Hours and General Information

Beginning Tuesday, January 17, 2023, the Department of Civil Rights office is open Tuesdays, Wednesdays, and Thursdays, from 8:00 – 4:30. PLEASE NOTE: that the office will not be fully staffed due to telework schedules, meetings, and other obligations. This may cause wait times and service delays. We apologize for any inconvenience.

Customer service is very important to us. We want it to be easy for you to access our services and staff. You are welcome to visit the office without an appointment and the staff in the office will do their best to serve you. Please note that calling ahead to (608) 266-4910 is still an option and you may also schedule an appointment—whether virtual, in person, or by phone. Or you may get the information you need on a phone call.

Our website is also available 24/7. The following list of topics may be of use to you:

Discrimination Complaints

In response to COVID-19, the Equal Opportunities Division will be moving to electronic communication for open investigations until further notice. If you have a case, but do not have an email on file, please contact our office ASAP at 608-266-4910 or dcr@cityofmadison.com.

Submit a Discrimination Complaint:

  1. Online: File a Complaint
  2. Online: Report Discrimination
  3. Email complaint form to dcr@cityofmadison.com
  4. Mail complaint form:
    210 Martin Luther King Jr. Blvd., Suite 523
    Madison, WI 53703

Questions about an Open Investigations? Please contact our reception desk: at 608-266-4910 or dcr@cityofmadison.com.

Hearings/Mediations/Conciliations

Mediations, conciliations and hearings will continue as scheduled with the parties invited to participate remotely and/or in person. In most instances a video conference or telephone conference will be arranged by Civil Rights, and the parties will be sent a link or dial-in information to attend. In the event of any change to your contact information, please make sure to update your email address or phone number promptly with Civil Rights staff.

Affirmative Action Plans

We continue to work with contractors to process Affirmative Action Plans and Good Faith Efforts. Please reach out to aaplan@cityofmadison.com if you have any questions about your Affirmative Action Plan. Just like any time of the year, we will gladly offer technical support to help get your plan approved.

AASPIRE Intern Interviews/Hiring

For 2021, we plan to continue the AASPIRE Internship program. We will be in touch with applicants and sponsoring agencies as updates become available.

APM 3-5 Complaints

If you are a City of Madison employee and feel you are being harassed or experiencing discrimination, we will investigate. Please contact the Affirmative Action Specialist Tracy Lomax at tlomax@cityofmadison.com.

Targeted Business Certification

The Department of Civil Rights continues to certify Targeted Businesses. Please reach out to us if you are interested in becoming certified at targetedbusinessenterprise@cityofmadison.com.

Racial Equity & Social Justice Initiative (RESJI) Trainings

RESJI trainings are on hold until further notice.

City Services

View all impacts to City service on the City’s COVID-19 website.

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