Online Courses

To make training content available to as many employees as possible, and in a flexible format, we are offering on-demand courses.

Below are our current Online Courses in alphabetical order within each category listed. 

If you have questions about these online courses, have requests for new online courses, or are a Learning Partner who would like to record a course, contact OrganizationalDevelopment@cityofmadison.com.


To receive "credit" for viewing a recording, we recommend you email OrganizationalDevelopment@cityofmadison.com with the date you watched and the course title; we’d love to help track your achievements!

 


City Hybrid Room Controls

Hybrid Meeting Training

Hybrid Meeting Training Thumbnail

Learn how to use recently upgraded hybrid meeting spaces available in the Madison Municipal Building (MMB) and City-County Building (CCB)! Whether hosting an in-person presentation or a hybrid meeting, this training will orient you with the room’s audiovisual equipment and provide knowledge on using the technology to better connect with meeting participants, both in-person or virtual.

Though the original training took place in MMB Room 206 and directly describes that room’s AV, you’ll find the features and functionality similar in most City spaces.

Self-service (i.e., Type 2) board, commission, and committee meetings are not permitted to meet in a hybrid format at this time. These rooms can be used for other types of public meetings or internal staff meetings.

Course Facilitator: Drew Palasini, AVI Systems and Zach Commons, City of Madison IT

Course Duration: 44 minutes

Course Resources:

Access the Recording: Click on the course thumbnail above or use this hyperlink to view. 

 


City Policies

Creating an Equitable Interview Process

Course Thumbnail: Creating Equitable Interviews

Course Description: Build awareness on how bias, both explicit and implicit, can impact hiring decisions. Learn how to create an interview process by incorporating job-related behavioral questions with measurable benchmarks to effectively address bias in the interview process and for more objective candidate evaluations.

Course Facilitator: Julie Trimbell and Bill Wick, Human Resources Services Unit

Course Duration: 1 hour, 17 minutes

Course Resources:

Access the Recording: Click on the course thumbnail above or use this hyperlink to view. 

Live Offerings: This course is offered in a live-virtual format as well. Register for an upcoming session. 

Hiring Foundations for Hiring Managers

Course Thumbnail: Hiring Foundations

Course Description: It’s a candidate’s job market, which means that hiring managers need to be proactive about improving their foundational skills to attract and hire team members. Join our HR Business Analysts as they share best practices for talent planning, writing clear position descriptions, and moving through the hiring and recruitment process.

Course Facilitator: Julie Trimbell and Otis Harris, Jr., Human Resources Services Unit

Course Duration: 1 hour, 13 minutes

Course Resources:

  • Pre-Work: 
  • Course Materials: 
  • Recording Content Guide:
    • Introduction & General Background - Start to 15:16
    • Recruitment Process, Part 1 - 15:17 - 34:59
    • Recruitment Process, Part 2 - 35:00 - 54:30
    • Hiring Manager Steps Following Interview - 55:40 - 1:08:22
    • Additional Hiring Resources - 1:08:50 - End

Access the Recording: Click on the course thumbnail above or use this hyperlink to view. 

Live Offerings: This course is offered in a live-virtual format as well. Register for an upcoming session. 

Payroll ERP/MUNIS Training

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Description: Learn about how to navigate our ERP system, Munis through a series of recordings (links found below). 

Facilitator: Coleen Lisauskas

Resources:

Access the Recordings: 

Public Records for Records Custodians

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Course Description: 
This training will teach you how to effectively carry out your responsibilities as a records custodian. You will learn how to communicate with requesters and fulfill requests, as well as how to ensure compliance with public records laws and retention policies.
In accordance with MGO 3.70, Department/Division Heads are the custodian of records for their agency and may designate others in the agency as alternate custodians. Public records custodians are required to be trained as soon as practicable upon receiving these duties, and to keep current with developments in City records policies and the Wisconsin Public Records Laws. Whether you’re a new records custodian or in need of a refresher, this training will teach you how to effectively carry out your responsibilities as a City of Madison Records Custodian. You will learn how to communicate with requesters and fulfill requests, as well as how to ensure compliance with public records laws and retention policies.

Course Facilitators: Leslie Starczewski - Information Technology and Adriana Peguero - Attorney's Office

Course Duration:

  • Part 1: 8 minutes
  • Part 2: 25 minutes

Course Resources:

Access the Recording: Click on the hyperlinked course names under the "Course Description" header. 

 


Customer Service

Customer De-Escalation

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Course Description: Learn what customer de-escalation (also known as verbal de-escalation) is, why physical force should be avoided, and tactics to effectively de-escalate customer conflict situations. 

Course Facilitator: Justin Maki, Safety Coordinator, Metro Transit

Course Duration: 15 minutes

Course Resources: 

Access the Recording: Click on the course thumbnail above or use this hyperlink to view. 

Language Access: Using Language Line Solutions

Course Thumbnail: Language Access

Course Description: Learn how to connect with an On-Demand interpreter, inclusive practices in working with interpreters, and participate in scenarios to practice learned skills, including communicating with people who use sign languages. Also discussed is the City of Madison’s Language Access Program, services, and compliance requirements.

Course Facilitator: Kristy Kumar, Rebeca Hoyt, and Kelly Mistry - Department of Civil Rights and LanguageLine Solutions

Course Duration: 1 hour, 31 minutes

Access the Recording: Click on the course thumbnail above or use this hyperlink to view. 

Trauma-Informed Customer Service

Course Thumbnail: Trauma-Informed Customer Service

Course Description: Trauma-Informed Customer Service is offered by the Employee Assistance Program (EAP). This course will equip you with techniques to better handle challenging customers.

Course Facilitator: Arlyn Gonzalez and Mary Eldridge, Employee Assistance Program

Course Duration: 45 minutes

Course Resources: Please read through the following materials before viewing the recording:

Access the Recording: Click on the course thumbnail above or use this hyperlink to view. 

 


Data

So You Need to Share Your Data: Graph Tips Everyone Can Use

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Course Description: From surveys to program design to population statistics, many of us interact with data at some point. But how do you make an engaging graph to share your data? Learn how to use color, design, and storytelling to make graphs that stand out.

Course Facilitator: Rebecca LeBeau, Public Health Madison and Dane County

Course Duration: 57 minutes, 29 seconds

Course Resources:

Access the Recording: Click on the course thumbnail above or use this hyperlink to view. 

 


Interpersonal Communication

Giving & Receiving Feedback, Parts 1 & 2

Course Thumbnail: Giving and Receiving Feedback Series

Series Description:

We created this course from the belief that leadership is action-based, not title-based. This two-part series will equip you with the mind- and skill-set to give and receive feedback. And - in a confident and effective manner! In this interactive session, you will:

  • Have a chance to build strong practices.
  • Engage with new practices a safe learning space.
  • Create an action plan to give feedback in a focused and intentional manner
  • Bring your challenges and a growth-mindset and leave with the tools to become a feedback champion.

You should complete the two courses in order. 

Course Facilitator: Cyndi Wentland, Intentional Leaders, LLC

Course Duration:

  • Part 1: 1 hour, 28 minutes
  • Part 2: 1 hour, 27 minutes

Course Resources:

Additional Resources:

Access the Recording: Click on the hyperlinked course names under the "Series Description" header. 

Live Offerings: This course is offered in a live-virtual format as well. Register for an upcoming session of Part 1 and/or Part 2. 

How to Run Effective Meetings

Course Thumbnail: How to Run Effective Meetings

Course Description: Swamped with way too many meetings? We know that poorly organized and run meetings lead to frustration and disengagement. In this webinar, you’ll learn practical tools to plan and run effective meetings so that you can lead people towards clear and actionable outcomes with greater confidence.

Course Facilitator: Sylvia Larrass, Voice and Leadership Excellence

Course Duration: 1 hour, 9 minutes

Course Resources: 

Access the Recording: Click on the course thumbnail above or use this hyperlink to view. 

Live Offerings: This course is offered in a live-virtual format as well. Register for an upcoming session.

Passive-Aggressive Behavior: Sources and Solutions

Course Thumbnail: Passive Aggressive Behavior

Course Description: Do you interact with people who exhibit passive-aggressive behavior? View this video to learn about why people behave this way and gain strategies and tips about how you can deal with them. While the training was developed for Library staff, it is applicable to anyone.

Course Facilitator: Carrie Rogers-Whitehead, LibraryWorks

Course Duration: 1 hour

Course Resources: Passive-Aggressive Behavior: Sources and Solutions slides

Access the Recording: Click on the course thumbnail above or use this hyperlink to view. 

 


Psychological Safety

I Feel Safe Series

Course Thumbnail: I Feel Safe Series

Series Description:

Course Facilitator: Tim Mousseau, Create Safe LLC

Access the Recording: Click on the hyperlinked course names under the "Series Description" header. 

 


Wellness

Hope, Optimism, and Connection: Resilient Pathways through Crisis

Course Thumbnail: Hope, Optimism, Connection

Course Description: Join psychologists Jan Stanley and Gloria Park in learning about Hope, Optimism, and Connection. In this course, you'll learn about hope theory, how to use hope to be more resilient, how to identify strategies to be optimistic in challenging times, and how to cultivate high-quality connections and relationships.

Course Facilitator: Jan Stanley and Gloria Park

Course Duration: 1 hour, 28 minutes - navigate to chapters by clicking the circle with lines icon in the lower left (and return to video by clicking the icon again).

Access the Recording: Click on the course thumbnail above or use this hyperlink to view. 

 


Work Planning

Individual Work Planning

Course Thumbnail: Individual Work Planning

Series Description:

Course Facilitator: Nina Ferraro, Boldly & Co.


Course Resources

Start Here - Work Planning Workbooks:

Resources Referenced in the Guidebooks & Videos:


Access the Recordings: Click on the hyperlinked lesson names under the "Series Description" header or the Lesson Headings in the guide workbooks. 

Team Work Planning

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  • Lesson 1: Team Work Planning
    • This session is intended for Supervisors and Team Leaders who need to collect and monitor a number of individual work plans on behalf of a team. Instructor provides an overview of the Team Work Planning template. This template and video builds on the Individual Work Planning materials. Please review the Individual Work Planning lessons before proceeding through this lesson. (18:50 minutes).

Course Resource


Access the Recordings: Click on the hyperlinked lesson name or the thumbnail above. 

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