Report a Problem

Call (608) 255‑2345 to have a PHMDC Animal Control Officer dispatched by radio.

• Construction and detours
• Debris, obstructions, and encroachments
• Pavement management
• Proposed bike paths
• Signing and marking
• Snow and ice
• Trees, brush, and turf

• Missed pickup
• Service complaint
• Information request
• Terrace damage

Please Note: The purpose of this Report A Problem is to allow you to file a complaint on a business, when you believe pricing errors have occurred or you feel you did not receive the correct quantity of an item that you paid for.

Report a consumer complaint

Trash in Public Spaces or Multiple Addresses

Report items in public spaces, in a general area, or across multiple addresses.

Report junk, trash, or debris

Trash at a Single Address

Report items at a single address or property. We'll check to see if they have scheduled the item to be picked up.

Report trash at a single address

• Missed pickup
• Have not received bin
• Information request

• Illegal dumping
• Missed pickup
• Information request

• Order an additional cart
• Report a damaged cart
• Exchange a cart for a different size
• Report a missing cart
• Request carts for a new home

Call: (608) 266‑4430

Personnel are available:

• Monday – Friday: 7:30am – 11pm
• Saturday – Sunday: 9am – 11pm

After 11pm, an emergency crew will be called in to respond to your call.

• Sewer access cover
• Water valve cover
• Blocked sewer inlet

• Obstructed by trees or plantings
• Covered by snow or ice
• Paint or marks on sidewalk, street, terrace, or yard
• Sidewalk damaged or offset (trip hazard)
• Water runoff from private property onto sidewalk
• Vehicles parked on sidewalk
• Debris or waste on sidewalk
• Tree grates
• Pedestrian Crosswalk Signal Malfunction
• Excessive salt left after all ice has melted
• Other concerns

• Flashing sign
• Signs in the right-of-way
• Other concern

• Streets need plowing
• Sidewalks need clearing
• Curb ramp not cleared
• Crosswalk needs clearing
• Bus stop needs clearing
• Terrace damage
• Other concern

To report taxi comments or complaints, call (608) 266-4761, or report it online.

• Traffic Signals

  A Traffic Signal is the red, yellow, or green lights which control traffic at an intersection.

  To report an out-of-order Traffic Signal during normal business hours (Monday – Friday: 8am – 4pm), please call Traffic Engineering at (608) 266‑4767. During all other times, call 911.

• Street Lights

  A Street Light is a fixture on a pole that lights the street.

  To report a Street Light out during normal business hours (Monday – Friday: 8am – 5pm), please call Traffic Engineering at (608) 266‑4767 or report it online.

  Report a street light outage

• Traffic Signs

  To report a Stop or Yield sign down during normal business hours (Monday – Friday: 8am – 4pm), please call Traffic Engineering at (608) 266‑4767. During all other times, call 911. Note: This applies only to Stop and Yield signs.

  To report all other signs down or missing during normal business hours (Monday – Friday: 8am – 4pm), please call Traffic Engineering at (608) 266‑4767 or report it online.

  Report a street sign down or missing

• Debris or diseased trees
• Limbs elevated or on power lines
• Damaged from a storm

In case of a water main leak in the street or other emergency, please call Madison Water Utility's 24-hour operator at (608) 266‑4665.

• Information request
• Missed pickup
• Yard waste in street (resident)
• Yard waste in street (collection crew)
• Terrace damage

• Providing information
• Comment
• Information request
• Compliment