About
The City of Madison Information Technology (IT) department provides the technology infrastructure, digital tools, and online services that form the technology backbone of the City of Madison.
Our Vision
Our Madison – Inclusive, Innovative, & Thriving Through Technology
Our Mission
Connect employees and the public to City services and information through people-focused technology solutions.
2024 – 2027 IT Strategic Plan
The City of Madison’s technology needs continue to rapidly change, increasing the need for technology services. As we continue to change, the needs of our customers change as well. The 2024 – 2027 Strategic Plan for City of Madison Information Technology focuses on prioritizing customer success, service delivery, security, and the integrity of the City’s technology infrastructure.
Previous Strategic Plans
Information Technology Service Framework
The Information Technology Service Framework brings our strategic priorities, services, service activities, and performance metrics into alignment. This new report provides an overview of how strategic planning synchronizes with technology services and resources to create real impacts in the City of Madison.
The first ever report shares measurements from January 1, 2024 to July 15, 2024.
Our Teams
Information Technology is comprised of several services, supported by cross-functional teams.
- Applications Development
- Collaboration Tools
- Cybersecurity
- Director's Team
- Help Desk
- Media Team & Madison City Channel
- Network Communications
- Portfolio Management
- Web Team
Learn more about the unique services each team provides on Our Teams page!