The City of Madison Information Technology (IT) department provides the technology infrastructure, digital tools, and online services that form the technology backbone of the City of Madison.

Our Vision

Our Madison – Inclusive, Innovative, & Thriving Through Technology

Our Mission

Connect employees and the public to City services and information through people-focused technology solutions.

2021 – 2023 IT Strategic Plan

The City of Madison’s technology needs are changing rapidly, and demand for Information Technology services is growing. We are shifting to digital services and automated, data-intensive processes that require increased support. Moving forward, we are prioritizing the exploration of emerging technologies and accelerating our development timelines to align with industry standards.

The 2021 – 2023 Strategic Plan for City of Madison Information Technology focuses on prioritizing customer service, improving our digital workplace and online services, and connecting the public to City government. 

2021-2023 IT Strategic Plan

Our Teams

Information Technology is comprised of six teams:

  • Database Applications Team
  • Geographic Information System (GIS) Team
  • Help Desk
  • Media Team & Madison City Channel
  • Network Administration & Communications Team
  • Web Team

Learn more about the unique services each team provides by visiting the Our Teams page!