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Coronavirus (COVID‑19) Updates

Get the latest Employee Updates, information on working from home, policies, and data related to COVID-19.

About

Information Technology (IT) is an internal support agency providing services to all City agencies in the areas of computer usage, software development, personal computer support, mobile computing, telephone, network communications, computer training and general consulting.

IT supports a wide variety of hardware and software, and a large wide-area telecommunications network which is in operation 24 hours a day, 7 days a week, and which is connected to other computer networks at the county, state and federal levels.

IT also supports a wide variety of software from email to document management systems to enterprise databases and facilitates the dissemination of City information to the public via the City website and provides the ability for the public to conduct business with the City via the Internet.

In addition, IT includes Madison City Channel, Madison’s local government cable television station and website.

Information Technology Director Sarah Edgerton 261-9642
Applications Development Manager Dave Faust 267-4909
Technical Services Manager Herb King 267-4911
  • Database Applications Team
  • Geographic Information System (GIS) Team
  • HelpDesk
  • Media Team
  • Network Administration and Communications Team
  • Web Team

Information Technology

  • HelpDesk
    • Equipment Reservations
    • Windows 10
  • Cybersecurity
  • Records Management
    • Custodians & Coordinators
    • Electronic Records Management (ERM)
    • Policies & Governance
    • Public Records Notices & Fees
    • Records Retention & Disposition
    • Resources
    • State Records Center
  • Price Quotes
  • Authorized Contacts
  • Dell Employee Purchase Program
  • Training & Support
    • Best Practices
      • Printing
    • Conference Rooms
    • Email
      • Proofpoint Targeted Protection
      • Proofpoint User Digest
    • File Sharing
    • IT Monthly Newsletters
    • Marketing Tools
      • Text Format Guide
      • Web Tip Sheets
    • Phones
    • Printers
    • Security Updates
    • Software
    • Telework Toolkit
    • Video Conferencing
    • Virtual Board, Commission, & Committee Meetings
      • Type 1 Meetings
      • Type 2 Meetings
      • Scheduling Meetings
      • Agendas
      • Recording Meetings
      • New Committees
    • Virtual Neighborhood Meetings
    • Virtual Private Network (VPN)
  • Policies & APMs
    • New Software Request
    • Recording Virtual Meetings & Events
  • About
    • Database Applications Team
    • Geographic Information System (GIS) Team
    • HelpDesk
    • Media Team
    • Network Administration and Communications
    • Web Team
  • IT Hardware Purchase Request
  • Project Request
  • Surveillance Technology Request
Need Help? Contact us if you're having trouble finding a resource on EmployeeNet.

EmployeeNet

City-County Building
210 Martin Luther King Jr. Blvd
Madison, WI 53703
  • Employee Directory
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Most Requested

  • Administrative Procedure Memoranda
  • City Logo
  • Common Council Items Submittal
  • Government Resource Guide
  • Internal City Committee Center
  • Printing Services
  • Public Works Contracts Process
  • Records Management
  • Reserve a City Car
  • SharePoint Calendars

Agency Intranets

  • Civil Rights
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  • Information Technology
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Accounts

  • Crystal Reports
  • Email: Outlook Web Access
  • Employee Self Service
  • Sharepoint Collaborative Sites
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