Database Applications Team

Contact: Riki Sjachrani, Database Applications Manager

Responsibilities & Services

  • Database administration: creating new databases and monitoring usage of databases.

  • Application development and support for Accela Enterprise Land Management System including processes such as: licensing, permitting, registrations, inspections, code enforcement, and land management applications.

  • Application development and support for Middleware. Includes financial and payroll interfaces.
  • Reporting Tools: SSRS and Crystal Reports
  • Support for RecTrac/GolfTrac: software used for facility reservations, activity registration, class enrollment, concession sales, and attendance tracking.
  • Support for TeleStaff/Kronos: workforce scheduling and timekeeping software.
  • Interfaces for Citizen access
  • Support for Elite: Housing Authority software.
  • Systems analysis, requirements gathering, assistance with procurements and RFP’s
  • Consultation and support for agency specific technology staff
  • Support for legacy systems and smaller departmental specific systems.

Geographic Information System (GIS) Team

Contact: Aaron Cohen, Geographic Information System (GIS) Coordinator

The GIS Team oversees the centralized Geographic Information System (GIS).

Responsibilities & Services

  • Maintain GIS databases and application platforms.
  • Coordinate GIS software installation and updates.
  • Support spatial information needs of other GIS enabled agencies.
  • Support Open Data initiative mapping information.
  • Manage MUFN fiber network information.
  • Implementing enterprise CMMS.
  • Technical support and training related to GIS.

Help Desk

Contact: or 266-4193

Responsibilities & Services

The Help Desk serves as a single point of contact for Information Technology customers. All questions and problems pertaining to your computer or telephone should be called into the Help Desk. All calls are entered into a Call Tracking Software package and assigned a call number. Calls which cannot be solved over the phone or remote controlling your computer will require an on-site visit. It is the goal of the Help Desk to make the initial determination of the problem the same day. Depending upon the severity of the problem, it may take longer to resolve.

Staff do work after hours to resolve critical network or system outages. If you encounter a technology problem after hours that (1) affects multiple people, (2) is of a critical nature, and (3) cannot be solved by standard troubleshooting, use the On Call number. If the problem can wait until the following business day, please either call the Help Desk main line to leave a voicemail or send us an email.

Media Team

Contact: Boyce Johnson, Digital Media Manager

Responsibilities & Services

  • Video production
  • Streaming media
  • Still photography
  • Audiovisual services
  • Sound reinforcement
  • Security camera placement
  • Digital signage

Madison City Channel

The Media Team also produces Madison City Channel, which works to make local government more accessible to residents of the City of Madison.

The Media Team records local government meetings, record events, and produce shows based on current events and community issues.

Network Administration & Communications

Contact: Chris Lueder, Network Administration & Communications Team Leader

Responsibilities & Services

  • Network Management: Directory Services, Remote Access, Print and File services, Application Management, Remote Management, Desktop Management and Virus Protection
  • Messaging Collaboration: E-mail, World Wide Access to E-mail, Pager, Faxing, Wireless, Virus Protection and Spam Filtering
  • Server Management: Hardware and OS
  • Storage Management: Backups/Restores
  • Service Continuation: Site Redundancy
  • Installing and configuring hubs, routers, bridges and dial-up connections
  • Installing and maintaining physical network infrastructure - wiring, communication devices, etc.
  • Physical telephone support
  • Voice-mail administration

Web Team

Contact: Eric Olson, Web Manager

The Web Team works on print and digital initiatives to make City services more accessible to Madison residents.

Responsibilities & Services

  • Web design and application development (the City’s and agencies websites and EmployeeNet)

  • Web and print graphic design
  • ePayment development
  • Third party ePayment software, KUBRA
  • Email list software
  • Event registration system, IS Events
  • Social Media management
  • Enterprise collaboration tool, Sharepoint
  • Electronic Document Management System (EDMS), Knowledge Lake
  • Legislative software, Legistar, support
  • Project management of agency and enterprise application implementations
  • Text messaging system, Inspiron, WENS
  • Computer Assisted Mass Appraisal (CAMA) implementation and support