Our Teams

Applications Development

Contact: Riki Sjachrani, Applications Development Supervisor

Responsible for overseeing database administration, enterprise wide application platforms, develop reporting tools and middleware solutions. Within these services, staff provide code development, application configuration, data analysis, vendor coordination and software upgrades, they are responsible for the management of the City’s GIS databases and application platforms, oversee management of the City’s asset management system.

Collaboration Tools

Contact: Tanya Anderson, Collaboration Administrative Lead worker

Responsible for overseeing the development and support of the City’s portfolio of collaboration software tools, including the M365 ecosystem of tools and services, including Email, One Drive, SharePoint Online, File/system backup operations, and User Directory/account management.

Cybersecurity

Contact: Chris Lueder, Cyber Security Manager 

Responsible for leading, developing and implementing City-wide and large-scale department information security strategies, plans, programs, policies and procedures designed to protect the integrity and security of City data resources, operations and other information assets, in accordance with City policies and industry standards.

Help Desk

Contact: Molly Larson, Help Desk Supervisor

Responsible for the technical assistance and support for service requests and incidents received from customers. This team administers and supports workstation hardware and software, local and network printers and workstation peripherals such as monitors, scanners, etc. The Help Desk is also responsible for maintaining current workstation images, deploying security updates and installing software packages in order to keep the workstation environment secure and updated. 

Media Team

Contact: Boyce Johnson, Digital Media Team Supervisor

Responsible for media production and media distribution for the City of Madison. The Digital Media Team also provides audiovisual support for presentation technology, sound reinforcement, AV system integration, still photography, digital signage, digital security camera management system, camera placement and specifications.

The Media Team also produces Madison City Channel, which works to make local government more accessible to residents of the City of Madison.

Network Communication

Contact: Lee Jones, Network Communications Supervisor 

Responsible for operational support and maintenance of the City’s Data Centers, servers, network infrastructure, including fiber and wireless connectivity, IP Telephony and manages the City’s fiber optic network.

Portfolio Management

Contact: Amanda Lythjohan, Administrative, Finance & Project Portfolio Manager

Responsible for financial management of Information Technology operations including procurement and contract management, IT annual budget development and administration, personnel and payroll, and the Project Portfolio Team.

Web Team

Contact: Eric Olson, Web Manager

Responsible for overseeing the management and support of the City of Madison website architecture and applications. Services include: code development, application interfaces and integrations with enterprise systems, database development and data extracts, accessibility and user experience, application configuration, vendor coordination and software upgrades. Maintains enterprise application infrastructure including: website content management systems, online payments, Application Programming Interfaces (APIs), Legislative Management System and others. 

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