Help Desk
Submitting a Service Ticket
Phone: 608-266-4193
Please include the following in your request.
- Your full name.
- Your agency.
- Telephone number.
- A brief description of the issue. (When did it start happening? Does anyone else around you have the same problem? Did you recently get any new software?)
Appointments Required for In-person Support
In efforts to provide the best experience possible, all in-person Help Desk support is by appointment only. Please contact the Help Desk to set-up a service appointment, as walk-in or “stop-by” assistance is not supported.
Contact the Help Desk for a Service Appointment
Phone: 608-266-4193
Please include the following in your request.
- Your full name.
- Your agency.
- Telephone number.
- A brief description of the issue. (When did it start happening? Does anyone else around you have the same problem? Did you recently get any new software?)
Technology Standards
Standards provide a consistent set of tools for the development and efficient maintenance of the City of Madison's Information Technology (IT) infrastructure. A well-defined set of standards can reduce support costs and improve support while allowing needed levels of flexibility. City of Madison Information Technology maintains technology standards with input from content experts in various IT divisions and other City agencies. These standards reflect the best industry practices that meet the requirements of the City of Madison. Staff can utilize the City's Technology Standards Directory to view the comprehensive inventory of standard hardware and software available to City agencies.
In addition to providing a reliable and manageable set of tools, software standards meet base protections for City data. Each technology presents opportunities to provide services, as well as risks, based on those services. City technologies must meet or align with National Institute of Standards and Technology (NIST) federal best practice requirements. This version of the Directory has been modified to protect sensitive technology information. The Directory will be updated annually, and the most updated, redacted version will be posted to the IT Service Center.