Learn more about in-person services and schedule an in-person appointment.
Malfunctioning Meters
Report a Malfunctioning Meter
Call (608) 265-1877 as soon as possible to report the meter malfunction.
- If using a multi-space meter, have the pay station number and space number.
Otherwise, have the meter number. - Have your license plate number.
- Note the nature of the malfunction. If using coins, what coins did you use? What happened or did not happen when you entered payment?
The meter will be checked/repaired as soon as possible.
If You Receive a Ticket
- Verify the time on the parking receipt to the time the parking citation was issued. If you believe the citation was issued in error, follow the directions listed on the back of the citation.
- Call (608) 266-4761 at least two working days after your initial call to see if the meter was found to be malfunctioning.
- If the meter was found to be malfunctioning, the ticket can be dismissed.
- If it was not found to be malfunctioning, you must either pay the ticket or call (608) 266-4170 for an appointment to contest it in court.
Multi-Space Meters
If you find a multi-space metered pay station to be malfunctioning you must pay for your space at any other pay station.