1. Online Permit Purchasing System Down

    The system for purchasing permits online is currently down. We apologize for this disruption and are working as quickly as possible to restore service to full capacity. 

Shelters & Pavilions

Madison Parks offers both enclosed and open-air, reservable park shelter spaces. Please review Policies & Cancelations

2026 Reservations Open November 3

  • 2026 reservations may be made online or by phone, at 8:00am on Monday, November 3.
  • We will be fully staffed to answer phone reservations; however, for the best and fastest experience, we recommend making your reservation online.
  • If you don't already have an account, we also recommend creating an account before November 3.
  • IMPORTANT: Canceling a reservation made on opening day will result in a 50% refund and must be submitted at least 11 days before the event date. No refunds are given if the request is submitted 10 days or fewer before the event. 
  • Door Creek Park pavilion

    Pavilions & Shelters

    • May be an enclosed space or an open-air, depending on the facility
    • May have amenities such as electricity, water and/or restrooms, in or nearby
    • Generally available mid-April through mid-October
  • park picnic gazebo shelter with people of all ages gathering in and nearby

    Picnic & Sun Shelters

    • Gazebo-style open-air structure
    • Typically open year-round
    • Reservable or available on a first-come, first-served basis

How to Create an Online Account

Steps to Create an Account

  1. Go to WebTrac, select Create Account
screenshot of webtrac create an account highlighted

2. Answer all required questions.

3. Click Save when you've completed the form.

4. Remember or record your Household Number (top right) for future account assistance.


Reservation Policies and Cancelations

What To Know Before Making a Reservation

  • Important: Review the Changes & Cancelations policies below (fees may apply).
  • Full payment is required upon making a reservation. Payment methods include credit card, cash, or check. A credit card is required for online and phone-in reservations.
  • Required special use permits for amplified sound, temporary structure, or alcohol (see Parks Rules for locations) may be purchased when placing a reservation. Permits must be obtained at least ten (10) business days before the reservation date.
  • Reserving a shelter does not reserve the entire park and does not guarantee absolute privacy, as public amenities must remain accessible. If you are interested in reserving the entire park, please see Special Events.
  • Parks Projects may impact a nearby shelter. Be sure to review this website before reserving and prior to your reservation date.

What To Know After Making a Reservation

  • Verify all information on your receipt and immediately notify parks of any errors.
  • Read all accompanying attachments; all policies and rules must be followed.
  • Temporary structure permits require contacting Diggers Hotline and returning the completed application.

Rules

Prohibited

  • Glass
  • Fasteners (painter’s tape is acceptable)
  • Pets/Animals
  • Firearms or weapons
    Balloons
  • Water features (dunk tanks, sprinklers, water balloons)
  • Throwing streamers, glitter, confetti, bird seed, or rice
  • Driving on grass or parking near shelter
  • Vending, selling goods/services (see Special Event Permit)
  • Alcohol in an alcohol-free park; an alcohol permit may be obtained with a reservation

Review also Park Rules.

Setup and Cleanup

  • Locked shelters may only be accessed during reservation hours; additional fees for early or late access will be charged. Storage of personal items outside of reservations hours is not allowed.
  • Use only painter's tape or freestanding decorations; do not use nails, staples or glue.
  • Most shelters provide banquet or picnic tables. Check with Parks staff at the time of your reservation for details.
  • Lights and outlets vary at each location. Check with staff at the time of your reservation for details. Open-air shelters with lights are on a timer.
  • Additional fees may be charged for staff cleanup, park damage or policy violations.

Changes and Cancelations

  • Canceling a reservation made on Opening Day will result in a 50% refund. Opening Day for 2026 reservations is Monday, November 3, 2025.
  • Cancelation requests must be submitted at least 11 or more days before event date.
  • No refunds are given if the request is submitted 10 days or fewer before event date.
  • Changes can be made by calling the Parks Lakeside Offices at 608-266-4711.
  • Cancelation requests must be submitted to parks@cityofmadison.com or in writing to:
    • Madison Parks - Cancelations
      330 E. Lakeside Street
      Madison, WI 53715
Type28+ Days Before Event11-27 Days Before Event10 Days or Fewer Before EventUndesirable Weather*
Change Date or Location85% credit transfer**75% credit transfer**No refundNo refund
Cancelation75% refund50% refundNo refundNo refund

*If the National Weather Service issues a Watch, Warning, or Advisory on the day of your reservation and you do not use the space, you may submit a refund request (in writing) within three (3) business days after your event. Requests that meet the criteria will receive an 85% refund and 15% credit on your account (good through October 15 of the year issued)

**All credits on your account must be used by October 15 of the year issued. After October 15, credits will be removed from your account.

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Reserve Online

or call 608-266-4711
Monday - Friday, 8:00am to 4:30pm

Review What to Know Before Making a Reservation

Please Note: We are continually improving our park system. Please see Parks Projects for more information on specific park projects that may impact your shelter reservation.