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Madison Metro Transit

City of Madison
Metro Transit
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  1. City of Madison
  2. Metro Transit
  3. How to Ride
  4. Riding Rules

Riding Rules

To promote the safety and comfort of our riders, the following rules have been established.

  1. It is a federal law to wear a facemask when riding. Complete details
  2. To prevent the spread of Covid-19, only 20 people are allowed on a bus at a time. Complete details
  3. Save front seats for senior citizens and people with disabilities.
  4. Make sure to hold handrails when boarding, walking, or standing inside the bus.
  5. No smoking (including vaping), eating, drinking or littering.
  6. Shoes and shirt required to board.
  7. Roller blades and/or roller skates are not allowed to be worn on buses or at transfer points.
  8. Use earphones when listening to portable devices. Earphones should be set at a level that won’t disturb other passengers.
  9. Do not stand in front of the yellow standee line at the front of the bus.
  10. No animals are allowed onboard, except service animals or caged pets that fit on your lap.
  11. No weapons are allowed of any kind (except those allowed by state law.)
  12. If bus is full, keep large items on your lap.
  13. Aisles must be kept clear. Large items must be stored under or between seats. Items that are too large to be stored out of the aisle are not allowed. Remove children from strollers and fold during the ride.
  14. Vulgar language, boisterous behavior and fighting are not allowed.
  15. Items of a dangerous nature are not allowed.
    These could include but are not limited to: flammable liquids; dangerous, toxic or poisonous substances; storage batteries; vessels containing caustic materials, chemicals, acids or alkalis; fishing rods which are not broken down or have unsecured or exposed hooks or lures; ski poles unless secured to skis or have tip covers; sheet glass and sharp objects.
  16. Do not have distracting conversations with drivers.
  17. Repeated or serious incidents of inappropriate conduct may lead to exclusion from transit service.

 

See complete Code of Conduct/ Transit Exclusion Policy >>

How to Ride

  • Accessible Services
  • Plan Your Trip
  • Rider Tools & Apps
  • Ride Guide
  • Riding Information
  • Riding Rules
  • Winter Weather Riding
  • Park & Ride Lots
  • Bike Racks

Customer Service

  • Monday – Friday: 6:15 am – 6:00 pm
  • Weekend & Holiday: 8:00 am – 4:30 pm
  • (608) 266-4466
  • WI Relay Service
  • mymetrobus@cityofmadison.com
  • Fill Out a Feedback Form
Madison Metro Transit Logo
Metro Transit
Justin Stuehrenberg, General Manager

Customer Service

  • Monday – Friday: 6:15 am – 6:00 pm
  • Weekend & Holiday: 8:00 am – 4:30 pm
  • (608) 266-4466
  • WI Relay Service
  • mymetrobus@cityofmadison.com
  • Fill Out a Feedback Form

Rider Information

  • Rider Tools & Apps
  • Routes & Schedules
  • Accessible Services
  • Bike Racks
  • Lost & Found
  • Service Detours
  • Travel in Monona
 

Business Resources

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  • Doing Business with Metro
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About Metro Transit

  • Annual Reports
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  • ADA Comments & Complaints
  • Civil Rights & Title VI
  • Oversight Committees
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